FAQ

Do you ship internationally?

Yes, we offer international shipping to many destinations. Any customs fees, taxes, or import charges are the buyer's responsibility.

What are the delivery times?

We ship orders within 3 to 5 business days after receiving payment. Delivery times vary depending on the destination and the selected carrier.

Can I return an item?

Yes. You have a statutory period of 14 days from receipt to exercise your right of withdrawal. The product must be returned in its original condition. Return shipping costs are the buyer's responsibility, unless there is an error or defect.

How does the reimbursement work?

After inspecting the returned product, we will process your refund within 14 days of receiving your request. The refund will be issued using the same payment method used for the purchase.

Are the items new?

No. All items offered are vintage, antique, or second-hand. They may show signs of age, which are part of their charm and authenticity.

Are the products unique?

Yes. Each item is selected piece by piece. We only offer one unit per item.

Is my data protected?

Yes. We only collect the data necessary to process orders. This data is never resold or used for commercial purposes without your consent.

Can I get an invoice?

Yes, we can provide you with an invoice upon request at info@nest49.net.

What to do if there is a problem with delivery?

If your package is damaged or lost, please contact us immediately. We will open an investigation with the carrier to find a quick solution (refund or replacement if possible).

How to contact you?

By email at: info@nest49.net. We generally respond within 24 to 48 hours.